Returns & Cancellation Policy

At Kochar Ayurvedics Pvt. Ltd., we prioritize delivering the best quality products to your doorstep. To ensure a smooth shopping experience, please review our updated cancellation and return policy below:

Cancellation Policy

1. Cancellation Window:

   • You can cancel your order within 24 hours of placing it.

2. How to Cancel:

   • To cancel your order, email us at info@kocharvedics.com with your order details.

3. Refund Process for Cancelled Orders:

   • If your cancellation request is received within the 24-hour window, any payment made will be fully refunded.

   • Refunds will be processed using the original payment method and no additional fees will apply.

Return Policy

We regret to inform you that goods cannot be returned once packed or dispatched. This policy ensures the integrity, safety, and hygiene of our Ayurvedic products.

1. Non-Returnable Conditions:

   • Goods in transit cannot be returned without a valid reason.

   • No returns will be accepted if the product is delivered in its original, sealed packaging.

2. Exceptions for Returns:

   • Returns will only be considered in case of:

     • Damage during transit (proof required).

     • Incorrect product delivery (mislabeling or wrong item).

   • For such cases, contact us at info@kocharvedics.com within 24 hours of receiving the product.

Important Notes

• Inspection Upon Delivery:

  • Please inspect the package upon delivery. If you notice any damage or issues, document them with photographs and report them to us immediately.

• Goods in Transit:

  • Products once shipped cannot be cancelled or returned unless they meet the exceptions outlined above.

Contact Us

For any questions or concerns regarding our Returns & Cancellation Policy, feel free to reach out to us:

• Email: info@kocharvedics.com

• Address: Kochar Ayurvedics Pvt. Ltd., Near JB Market, Ratangarh, Dist. Churu-301022 (Raj.), India